We recently submitted an unusual motor vehicle claim for a client. Unusual because he was unlucky enough to have two vehicles stolen. A work utility and a family station wagon. The utility was insured through us while he had insured the wagon with one of the major direct insurers. The two experiences for our client could not be more contrasting. In his words, the direct insurer have given him nothing but grief. He felt like he was being interrogated at every contact. Our insu