We recently submitted an unusual motor vehicle claim for a client. Unusual because he was unlucky enough to have two vehicles stolen. A work utility and a family station wagon. The utility was insured through us while he had insured the wagon with one of the major direct insurers. The two experiences for our client could not be more contrasting. In his words, the direct insurer have given him nothing but grief. He felt like he was being interrogated at every contact. Our insu

A lack of understanding around what insurance jargon refers to could cost you dearly. Here are some industry terms and concepts you should be clear about before signing anything. Insurance is a contract (i.e. a legally enforceable agreement) between two or more parties. It typically involves an individual or business paying premiums to transfer specific risks to an insurer. If something does go wrong, the insurer then has to pay for, say, a burnt-down shop to be rebuilt. So f

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